/* Lupii conversation simulator. The phone uses WhatsApp's dark chat colours so it reads as
   the customer's side; everything else uses the Desk's own tokens. */
.lsim{display:grid;grid-template-columns:372px minmax(0,1fr);gap:28px;align-items:start}
.lsim>*{min-width:0}
.lsim-busy .lsim-right{cursor:progress}
.lsim-stamp{font-size:12.5px;color:var(--muted);align-self:center}
.lsim-failure{margin:0 0 16px;border-color:#f3c4c6;background:var(--red-soft);color:var(--red)}
.lsim-failure b{color:var(--red)}
.lsim-who{display:flex;align-items:center;gap:8px;margin-bottom:12px}
.lsim-who label{font-size:12.5px;font-weight:600;color:var(--slate)}
.lsim-who select{flex:1;min-width:0;border:1px solid var(--line);border-radius:8px;background:#fff;padding:7px 10px;font-size:13.5px;font-weight:600;color:var(--ink)}
.lsim-check{display:flex;gap:8px;align-items:flex-start;margin-top:12px;font-size:12.5px;color:var(--slate);line-height:1.45}
.lsim-check input{margin-top:2px}

.lsim-phone{position:relative;display:flex;flex-direction:column;height:660px;border-radius:30px;border:8px solid #18181b;background:#0b141a;overflow:hidden;box-shadow:var(--desk-shadow-lg);font-family:-apple-system,'Segoe UI',Helvetica,Arial,sans-serif}
.lsim-top{display:flex;align-items:center;gap:10px;padding:12px 12px;background:#202c33;color:#e9edef;flex:none}
.lsim-top .b{color:#aebac1;display:flex}
.lsim-top .av{width:36px;height:36px;border-radius:50%;background:#6a3fd6;color:#fff;font-weight:700;font-size:13px;display:grid;place-items:center;flex:none}
.lsim-top .nm{display:flex;flex-direction:column;min-width:0}
.lsim-top .nm b{font-size:15px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.lsim-top .nm small{font-size:12px;color:#aebac1}
.lsim-chat{flex:1;overflow-y:auto;padding:10px 10px 14px;display:flex;flex-direction:column;gap:3px;scrollbar-width:thin;scrollbar-color:#374248 transparent}
.lsim-sys{align-self:center;max-width:86%;margin:4px 0 8px;padding:6px 10px;border-radius:8px;background:#182229;color:#ffd279;font-size:11.5px;line-height:1.4;text-align:center}
.lsim-day{align-self:center;margin:8px 0 6px;padding:4px 10px;border-radius:8px;background:#182229;color:#aebac1;font-size:11.5px}
.lsim-note{align-self:center;max-width:90%;margin:6px 0;padding:7px 10px;border:1px dashed #56636b;border-radius:8px;color:#c8d1d6;font-size:11.5px;line-height:1.45;text-align:center}
.lsim-note.bad{border-color:#f0787d;color:#ffc9cb}
.lsim-row{display:flex;flex-direction:column;max-width:86%}
.lsim-row.me{align-self:flex-end;align-items:flex-end}
.lsim-row.shop{align-self:flex-start;align-items:flex-start}
.lsim-bubble{position:relative;padding:6px 9px 7px;border-radius:8px;color:#e9edef;font-size:14px;line-height:1.38;word-break:break-word;min-width:76px}
.lsim-row.me .lsim-bubble{background:#005c4b;border-top-right-radius:2px}
.lsim-row.shop .lsim-bubble{background:#202c33;border-top-left-radius:2px}
.lsim-bubble .t+.t{margin-top:4px}
.lsim-bubble .foot{margin-top:5px;font-size:12px;color:#aebac1}
.lsim-bubble .meta{display:flex;justify-content:flex-end;align-items:center;gap:3px;margin-top:2px;font-size:11px;color:#c3ccd1}
.lsim-row.shop .meta{color:#aebac1}
.lsim-bubble .ticks{display:inline-flex;color:#c3ccd1}
.lsim-bubble .ticks.read{color:#53bdeb}
.lsim-fail{margin-top:2px;font-size:11px;color:#ff9a9e}
.lsim-link{color:#53bdeb;text-decoration:underline;word-break:break-all}
.lsim-link.off{cursor:help}
.lsim-voice{display:flex;align-items:center;gap:8px;color:#aebac1;padding:4px 0}
.lsim-voice .play{width:0;height:0;border-left:11px solid #e9edef;border-top:7px solid transparent;border-bottom:7px solid transparent;margin-left:4px}
.lsim-voice .len{font-size:12px;color:#c3ccd1}
.lsim-lab{margin-top:4px;font-size:11.5px;color:#ffd279}
.lsim-photo{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;width:190px;height:120px;border-radius:6px;background:#111b21;color:#aebac1;font-size:12px;margin-bottom:4px}
.lsim-photo.sticker{width:110px;height:110px}
.lsim-file{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:6px;background:rgb(0 0 0 / .22);color:#e9edef;font-size:13px}
.lsim-cart .h{display:flex;flex-wrap:wrap;align-items:center;gap:6px;color:#e9edef}
.lsim-cart .h span{flex-basis:100%;font-size:12px;color:#c3ccd1}
.lsim-cart .open{margin-top:6px;padding-top:6px;border-top:1px solid rgb(255 255 255 / .16);text-align:center;font-size:13px;color:#d1f4cc}
.lsim-total{display:flex;justify-content:space-between;margin-top:6px;padding-top:6px;border-top:1px solid rgb(255 255 255 / .12);font-size:13px}
.lsim-cta{display:block;width:calc(100% + 18px);margin:7px -9px -7px;padding:9px;border:0;border-top:1px solid rgb(255 255 255 / .12);background:transparent;color:#53bdeb;font-size:14px;font-weight:500;cursor:pointer}
.lsim-cta:hover{background:rgb(255 255 255 / .05)}
.lsim-cta.solid{width:auto;margin:10px 12px 0;border:0;border-radius:22px;background:#00a884;color:#0b141a;font-weight:600}
.lsim-cta.solid:disabled{background:#2a3942;color:#aebac1;cursor:not-allowed}
.lsim-compose{display:flex;align-items:center;gap:6px;padding:8px;background:#202c33;flex:none}
.lsim-compose input{flex:1;min-width:0;border:0;border-radius:20px;background:#2a3942;color:#e9edef;padding:9px 14px;font-size:14.5px;outline:none}
.lsim-compose input::placeholder{color:#aebac1}
.lsim-compose input:focus-visible{box-shadow:0 0 0 2px #00a884}
.lsim-compose .ic{display:grid;place-items:center;width:34px;height:34px;flex:none;border:0;border-radius:50%;background:transparent;color:#aebac1;cursor:pointer}
.lsim-compose .ic:hover{background:rgb(255 255 255 / .08);color:#e9edef}
.lsim-compose .ic.go{background:#00a884;color:#0b141a}
.lsim-compose .ic:focus-visible,.lsim-sheet button:focus-visible,.lsim-cta:focus-visible{outline:2px solid #53bdeb;outline-offset:2px}
.lsim-sheet{position:absolute;left:0;right:0;bottom:0;z-index:2;display:flex;flex-direction:column;max-height:72%;padding-bottom:12px;border-radius:16px 16px 0 0;background:#111b21;color:#e9edef;box-shadow:0 -12px 40px rgb(0 0 0 / .5)}
.lsim-sheet.tall{height:86%;max-height:86%}
.lsim-sheet.full{top:0;max-height:none;border-radius:0;padding-bottom:0}
.lsim-sheet .hd{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;border-bottom:1px solid #222d34;font-size:15px;flex:none}
.lsim-sheet .hd button{border:0;background:transparent;color:#53bdeb;font-size:13.5px;cursor:pointer}
.lsim-sheet .grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:14px}
.lsim-sheet .grid button{display:flex;flex-direction:column;align-items:center;gap:6px;padding:12px 6px;border:0;border-radius:12px;background:#202c33;color:#e9edef;font-size:12px;line-height:1.3;cursor:pointer}
.lsim-sheet .grid button:hover{background:#2a3942}
.lsim-sheet .lab{margin:0 14px;padding:10px 12px;border:1px dashed #56636b;border-radius:10px;font-size:12px;line-height:1.45;color:#c8d1d6}
.lsim-sheet .lab b{color:#ffd279}
.lsim-sheet .lab button{display:block;margin-top:8px;border:1px solid #56636b;border-radius:8px;background:transparent;color:#e9edef;padding:6px 10px;font-size:12px;cursor:pointer}
.lsim-sheet .list{flex:1;overflow-y:auto;padding:4px 14px}
.lsim-sheet .it{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid #222d34}
.lsim-sheet .it b{display:block;font-size:14px;font-weight:500}
.lsim-sheet .it small{display:block;font-size:12px;color:#aebac1;line-height:1.35}
.lsim-sheet .qty{display:flex;align-items:center;gap:8px;flex:none}
.lsim-sheet .qty button{width:28px;height:28px;border:1px solid #3b4a54;border-radius:50%;background:transparent;color:#e9edef;font-size:16px;cursor:pointer}
.lsim-sheet .qty i{min-width:16px;text-align:center;font-style:normal;font-size:14px}
.lsim-sheet .pay{display:flex;justify-content:space-between;padding:16px 14px;font-size:15px}
.lsim-sheet .wait{padding:40px 14px;text-align:center;color:#aebac1;font-size:13px}
.lsim-sheet iframe{flex:1;width:100%;border:0;background:#fff}
.lsim-sheet .lsim-cta{width:auto;margin:8px 12px 0;border:1px solid #3b4a54;border-radius:22px}

.lsim-bar{display:grid;grid-template-columns:1fr 1.4fr .9fr;gap:14px;margin-bottom:14px}
.lsim-bar .c{border:1px solid var(--line);border-radius:var(--r);background:#fff;padding:12px 14px;min-width:0}
.lsim-bar small{display:block;font-size:12px;font-weight:600;color:var(--slate);margin-bottom:4px}
.lsim-bar b{display:block;font-size:14.5px;color:var(--ink);margin-bottom:8px}
.lsim .status-select.wide{max-width:none;width:100%;height:auto;min-height:36px;line-height:1.35;color:var(--ink);padding:8px 26px 8px 10px;font-size:13px}
.lsim-acts .status-select{height:auto;min-height:31px;line-height:1.3;max-width:170px;color:var(--ink)}
.lsim-acts{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.lsim-mode{margin:0 0 14px}
.lsim-mode.on{border-color:var(--desk-accent-line);background:var(--desk-accent-soft)}
.lsim-body{max-height:560px;overflow-y:auto;padding-right:4px}
.lsim-empty{padding:40px 20px;text-align:center;color:var(--slate);font-size:13.5px;border:1px dashed var(--line);border-radius:var(--r);background:#fff}
.lsim-empty b{display:block;color:var(--ink);font-size:14.5px;margin-bottom:4px}
.lsim-h{margin:18px 0 8px;font-size:13px;font-weight:700;color:var(--ink)}
.lsim-h:first-child{margin-top:0}

.lsim-order{border:1px solid var(--line);border-radius:var(--r);background:#fff;padding:14px 16px;margin-bottom:12px}
.lsim-order.other{background:var(--desk-canvas)}
.lsim-order header{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:10px}
.lsim-order header b{font-family:var(--desk-mono);font-size:13.5px;color:var(--ink)}
.lsim-order header .who{font-size:13px;color:var(--slate)}
.lsim-order header time{margin-left:auto;font-size:12px;color:var(--muted)}
.lsim-order ul,.lsim-menu{list-style:none;margin:0 0 10px;padding:0;font-size:13.5px;color:var(--slate)}
.lsim-order li,.lsim-menu li{display:flex;justify-content:space-between;gap:12px;padding:4px 0;border-bottom:1px solid var(--desk-line-soft)}
.lsim-order li.sum{border-bottom:0;font-weight:700;color:var(--ink)}
.lsim-order dl,.lsim-facts{display:grid;grid-template-columns:140px 1fr;gap:4px 12px;margin:0 0 12px;font-size:13px}
.lsim-order dt,.lsim-facts dt{color:var(--muted)}
.lsim-order dd,.lsim-facts dd{margin:0;color:var(--ink);word-break:break-word}
.lsim-order dd.warn{color:var(--amber);font-weight:600}
.lsim-facts{border:1px solid var(--line);border-radius:var(--r);background:#fff;padding:14px 16px}
.lsim-raw{margin-top:12px;font-size:13px;color:var(--slate)}
.lsim-raw summary{cursor:pointer;font-weight:600}
.lsim-raw pre,.lsim-wire pre{margin:8px 0 0;padding:10px 12px;border-radius:8px;background:#18181b;color:#e4e4e7;font:12px/1.5 var(--desk-mono);overflow-x:auto;white-space:pre-wrap;word-break:break-word}

.lsim-inbox{display:flex;flex-direction:column;gap:8px;max-height:300px;overflow-y:auto;padding-right:4px}
.lsim-inbox .m{max-width:82%;border:1px solid var(--line);border-radius:10px;background:#fff;padding:9px 12px}
.lsim-inbox .m.out{align-self:flex-end;background:var(--desk-accent-soft);border-color:var(--desk-accent-line)}
.lsim-inbox .b{font-size:13.5px;color:var(--ink);white-space:pre-wrap;word-break:break-word;line-height:1.45}
.lsim-inbox small{display:block;margin-top:4px;font-size:11.5px;color:var(--muted)}
.lsim-inbox .bad{color:var(--red);font-weight:600}
.lsim-reply textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px 12px;font:inherit;font-size:13.5px;color:var(--ink);resize:vertical;margin-bottom:8px;background:#fff}
.lsim-set{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--line);border-radius:10px;background:#fff;padding:11px 14px;margin-bottom:8px;cursor:pointer}
.lsim-set input{margin-top:3px}
.lsim-set b{display:block;font-size:13.5px;color:var(--ink)}
.lsim-set small{display:block;font-size:12.5px;color:var(--slate);line-height:1.45;margin-top:2px}

.lsim-wire .w{border:1px solid var(--line);border-radius:10px;background:#fff;margin-bottom:6px;overflow:hidden}
.lsim-wire .w>button{display:flex;align-items:center;gap:10px;width:100%;border:0;background:transparent;padding:9px 12px;text-align:left;font-size:13px;color:var(--ink);cursor:pointer}
.lsim-wire .w>button:hover{background:var(--desk-hover)}
.lsim-wire .d{flex:none;width:150px;font-weight:600}
.lsim-wire .w.in .d{color:var(--green)}
.lsim-wire .w.out .d{color:var(--desk-accent)}
.lsim-wire .w.own .d{color:var(--amber)}
.lsim-wire .w.sys .d{color:var(--muted)}
.lsim-wire .x{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--slate)}
.lsim-wire .s{font-family:var(--desk-mono);font-size:12px;color:var(--green)}
.lsim-wire .s.bad{color:var(--red);font-weight:700}
.lsim-wire time{flex:none;font-size:12px;color:var(--muted)}
.lsim-wire pre{margin:0;border-radius:0}

@media (max-width:1100px){.lsim{grid-template-columns:1fr}.lsim-left{max-width:372px}.lsim-bar{grid-template-columns:1fr}}

/* the shop's side: the real Lupii portal, in a frame that is never redrawn */
.lsim-portal{height:clamp(560px,calc(100vh - 322px),860px);border:1px solid var(--line);border-radius:14px;overflow:hidden;background:#fff;box-shadow:var(--desk-shadow-xs)}
.lsim-frame{display:block;width:100%;height:100%;border:0}
.lsim-tabs{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;flex-wrap:wrap}
.lsim-about{margin:8px 0 0;font-size:12.5px;line-height:1.45;color:var(--slate)}
.lsim-fine{margin:14px 0 0;font-size:12.5px;line-height:1.5;color:var(--slate)}
.lsim.wide{grid-template-columns:minmax(0,1fr)}
.lsim.wide .lsim-left{display:none}
.lsim.wide .lsim-portal{height:clamp(600px,calc(100vh - 322px),900px)}